What are the delivery times and costs?
What are the delivery times and costs?
Article 1 - Delivery
The General Conditions of Sale concerning delivery will be determined by UPS. MlleMounsPaper would not be held responsible for any complaint concerning the delivery, whether it is a delay in delivery, a loss, theft or damage to the reception of the package due to improper handling of the delivery manager. The products will be packed with the necessary packaging to protect them as well as possible. In the event that the package is damaged, please keep the package with the packaging in the condition in which you received it. A delivery man will come to collect it and make an appraisal.
MlleMounsPaper will not be required to keep paid products for the customer but for which a delivery address has not been given or will be false. In this case, after a period of 3 months, the products will be put back for sale and the regulations kept by MlleMounsPaper.
If delivery could not be made for reasons of accessibility or the absence of a person to receive the products, MlleMounsPaper can not be held responsible. The products returned to MlleMounsPaper for delivery error or absence of the recipient will be sent again at the exclusive cost of the customer.
For orders in mainland France and abroad, any customs fees and official declarations remain the responsibility of the customer.
MlleMounsPaper sends all its packages by UPS for all shipments in mainland France. International shipments can be sent using UPS, FedEx, TNT, or DHL.
Article 2 - Time limits
On the date of validation of the order, the delivery times will be 15 working days for the paintings and 3 weeks for the murals, except exceptional stock shortage (indicative deadlines)
In the case of the closure of the company for annual holidays, orders will be processed the week of reopening.
Orders are sent to the address indicated on the site by the customer.
Delivery times are given for information only and are in no way contractual.
In accordance with article L.121-20-2 of the consumer code, the right of withdrawal does not apply to goods made up to the specifications requested by the consumer or clearly personalized. Once the proof validated by the Customer, no order can be canceled, refunded or returned. MlleMounsPaper would not be held responsible in the event of nonconformity of the coordinates communicated. In the event of re-shipment of the order, following an error in the coordinates indicated, a loss or theft of the package, the costs incurred will be invoiced to the customer. If the product ordered requires one or more folds, it will be delivered unfolded.
If the product ordered is made up of several elements, it will be delivered unassembled. The assembly will therefore be the responsibility of the customer.
Article 3 - Right of withdrawal
As stipulated in article L. 121-20.2 of the Consumer Code, the right of withdrawal cannot be applied to goods made up to the consumer's specifications or clearly personalized.
No right of withdrawal can therefore be applied for personalized stationery products sold on the MlleMounsPaper site.
Article 4 - Complaints, returns and refunds
No products will be exchanged or refunded.
We ask the customer for validation by email when sending the last proof in PDF before going on to manufacturing for our products. Any validation of the BAT by email systematically commits the manufacture of the product without the possibility of modifications thereafter.
MlleMounsPaper can not be held responsible for any errors such as: spelling, choice of colors, quality of photos or even incorrect information provided by the customer. If necessary, any reprint will be the responsibility of the customer.
Custom-made products, in particular strip wallpaper, are produced in length on demand (within the limits of manufacturing constraints) which prevents any resumption of these products.
- Bad references or incomplete quantities:
In the case of a delivery of products not corresponding in their quantity to the order form, the remainder of the order will be sent to the customer at the expense of MlleMounsPaper.
In the case of delivery of references different from those ordered, the products will be returned at the expense of MlleMounsPaperr who will order to replace the desired references
• Manufacturing defects
If the customer finds a proven manufacturing defect after validation of the proof: in terms of shaping - creasing or even error in the color selected when ordering, please contact directly by email at to report his complaint. Defective products must be returned to the address stipulated in the legal notice.
Any reprinting and shipping following a proven manufacturing defect noted after validation of the proof and receipt of the order by the customer will be the responsibility of MlleMounsPaper.
• Personalization of labels and place brands
As part of the personalization of sticker labels and place brands with the names of the guests, Miss Mouns cannot be held responsible for any errors resulting from non-compliance with the constraints indicated in the procedure page communicated to the client.
• Damage due to transport
Essential condition for a reimbursement or replacement of goods upon delivery, the customer or his representative must check the goods in the presence of the duly authorized transporter. In the event of damage (s) due to transport, the customer as recipient, must expressly notify the reservations to be made within the time limits set with the carrier, and send a copy to MlleMounsPaper which reserves the right to refuse the return, refund or replacement of products. Each order is checked and packaged with the utmost care.
Article 5 - Exemption from liability
MlleMounsPaper declines all responsibility for the misuse or misuse of the products that the customer has ordered. MlleMounsPaper is in no way responsible for the consequences resulting from: the storage of products under abnormal conditions or incompatible with their nature, their transformation, non-compliance with installation instructions, abnormal wear and tear from bad maintenance, of an adhesive choice unsuitable for installation, or of an imperfect installation, non-compliance with the installation instructions for non-woven paper, deterioration of the products due to water infiltration, shocks or uses, temperatures or rates inappropriate humidity.
While we strive to present the colors of our products as closely as possible, we cannot guarantee that your computer screen will accurately reflect the color of the products received.
Article 6 - Force majeure and natural disasters
In the event of force majeure, transport strikes, blockades of the roads, natural disasters or impossibility to circulate, MlleMounsPaper will not be held responsible for bad delays or absence of delivery.